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Privacy Policy

At ARQÉ, privacy is not a formality — it is a reflection of our respect.

This policy outlines how we handle personal data with the same care and integrity with which we craft every ARQÉ creation.

Our Identity

Company: ARQÉ Australia Pty Ltd
ABN: 51683215134
Registered Office: Level 27, 101 Collins Street, Melbourne, VIC 3000, Australia
Email: info@ARQEglobal.com
Website: www.ARQEglobal.com

Our Promise

We are committed to protecting your privacy and handling your information responsibly, in accordance with:

  • The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
  • The General Data Protection Regulation (GDPR) for clients within the United Kingdom and European Union.
  • Global best practices for secure data handling and consent management.

Our approach is simple: minimal collection, transparent use, and absolute discretion.

Information We Collect

We collect only what is essential to deliver an exceptional experience and fulfil your order:

  • Personal identifiers such as your name, email, and contact details.
  • Billing and shipping information to process and deliver your order.
  • Payment details, securely processed by our PCI-compliant providers — ARQÉ never stores full card numbers.
  • Order history, preferences, and communication records, to refine your experience.
  • Website analytics and cookies, to understand how visitors engage with our site and to optimise functionality.

If you interact with us through social platforms, we may also receive information you choose to share publicly.

How We Use Your Information

Your information is used solely to enhance your ARQÉ experience. We may use it to:

  • Process, pack, and deliver your orders with care.
  • Communicate updates about your purchase and provide tracking links.
  • Respond to your enquiries and offer customer support.
  • Improve our website, services, and formulations through insight and analytics.
  • Provide marketing communications (only with your consent).
  • Comply with legal obligations and regulatory requirements.

We never sell, trade, or disclose your information to unauthorised parties.

Disclosure to Trusted Partners

To provide seamless service, we work with a select circle of trusted partners who uphold our privacy standards:

  • Australia Post and DHL Express, for secure order delivery.
  • Shopify, our e-commerce platform, for secure checkout and order management.
  • Payment gateways (e.g., Shopify Payments, Stripe, or PayPal) for encrypted payment processing.
  • Email and marketing platforms (e.g., Klaviyo) for order updates and consent-based communications.

These partners process information solely to provide ARQÉ services and are bound by confidentiality and data protection agreements.

Cookies & Analytics

Our website uses cookies — small, secure files that remember your preferences and help us tailor your experience.
Some cookies are essential to site functionality; others help us refine our design and understand what resonates with our audience.
You may disable cookies in your browser at any time, though some features of our website may be affected.
All analytics data is aggregated and anonymised — used for improvement, never intrusion.

Marketing & Communication

We only send marketing communications with your explicit consent.
You may opt out at any time by selecting 'Unsubscribe' in our emails or contacting info@ARQEglobal.com.
Even after unsubscribing, you will continue to receive order confirmations and essential updates related to your purchases.

Data Security

We protect your personal information through layered digital and physical safeguards:

  • Encrypted connections (SSL) across all website transactions.
  • Restricted data access within our team.
  • Secure storage through compliant platforms such as Shopify and encrypted servers.
  • Regular system audits and updates to ensure ongoing protection.

While we implement robust security measures to protect your personal information, no system is entirely secure. We cannot guarantee absolute security, and information transmitted over the internet may be intercepted. We recommend avoiding unsecured channels when sharing sensitive information.

Your Rights

You have the right to access, correct, or delete your personal information at any time. To do so, contact us at info@ARQEglobal.com and we will respond promptly.

For clients in the United Kingdom and European Union, additional rights apply under GDPR, including:

  • The right to data portability.
  • The right to restrict or object to processing.
  • The right to withdraw consent at any time.

Requests are reviewed with care, and outcomes are communicated within statutory timeframes.

International Data Transfers

As a global brand, some information may be processed or stored outside your home country. Where this occurs, we ensure that all data is transferred securely and handled in accordance with applicable privacy laws and recognised international safeguards.

When we transfer personal information outside your country of residence, we ensure appropriate safeguards are in place. For transfers from the UK or EEA, we rely on:

  • European Commission Standard Contractual Clauses
  • UK International Data Transfer Agreement (IDTA), or
  • Countries with adequacy determinations

Retention of Information

We retain your information only for as long as necessary to fulfil the purposes outlined above, or as required by law.
Once no longer needed, your data is securely deleted or anonymised.

Complaints

If you believe we have not upheld our privacy obligations, please contact info@ARQEglobal.com.
We will investigate and respond promptly.
If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Policy Updates

This Privacy Policy may be updated from time to time to reflect new practices, technologies, or legal requirements.
The most recent version will always be available at www.ARQEglobal.com. We encourage you to revisit it periodically to remain informed.

Relationship with Shopify

This store is powered by Shopify Inc. ("Shopify"). Shopify hosts our website and provides infrastructure for secure payments and order management.

When you interact with our Services, Shopify collects and processes certain personal information independently to provide and improve their platform. This may include information about your interactions with our store and other Shopify merchants, which Shopify uses to enhance features and services.

In these circumstances, Shopify acts as a data controller responsible for processing your personal information. You may exercise certain rights with respect to how Shopify uses your information by visiting:

Children's Privacy

Our Services are not intended for individuals under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@ARQEglobal.com so we may delete it.

As of the date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age, as those terms are defined under applicable privacy laws.

Third-Party Websites

Our website may contain links to third-party websites not operated or controlled by ARQÉ. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit. Our inclusion of such links does not imply endorsement of the content on such platforms or of their owners or operators.

Additional Rights (Jurisdiction-Specific)

For California Residents

You have the right to opt out of the "sale" or "sharing" of your personal information for targeted advertising purposes. We recognize Global Privacy Control (GPC) signals. If you visit our website with GPC enabled, we will treat this as an opt-out request for that device and browser.

Note: We do not recognize other "Do Not Track" signals.

For UK and EEA Residents

In addition to the rights outlined above, you may:

  • Object to or restrict certain processing of your personal information
  • Lodge a complaint with your local data protection supervisory authority
  • Find your supervisory authority here

Authorized Agents

You may designate an authorized agent to make privacy requests on your behalf. We require proof of authorization before processing such requests.

Right to Appeal

If you disagree with our decision regarding your privacy request, you may appeal by contacting us at info@ARQEglobal.com.

Data Controller

For the purposes of applicable data protection laws, ARQÉ Australia Pty Ltd is the data controller of your personal information.

In Essence

Your privacy is sacred.
It is protected with the same devotion we bring to every drop, every jar, every gesture. Guarded with care. Shared only in service. Respected always.
This is discretion, perfected. This is ARQÉ.

Last Updated: November 7, 2025