Frequently Asked Questions

Clarity in every detail.

At ARQÉ, we believe luxury should never feel complicated. Our FAQ is designed to answer the essentials — from ingredients and rituals to results and care — so you can explore with confidence.

1.Why ARQÉ? What sets ARQÉ apart from other skincare brands?

ARQÉ exists at the intersection of molecular science, indulgent artistry, and Australian botanical purity. Each formulation is crafted with precision actives and clinical expertise, delivering results that traditionally require multiple products. The ritual is simple, intentional, and transformative—a curated system that elevates your daily routine into a moment of luxury. Founded by a medical and cosmetic doctor, ARQÉ is built on science, refined through nature, and finished with sensory elegance. This is skincare that doesn’t just work; it changes the way you experience your skin.

2.What skin types are ARQÉ products suitable for?

3.Are ARQÉ products safe during pregnancy or breastfeeding?

4.What is the difference between the Hydrate Serum Signature and Pure Editions?

5.Do ARQÉ products contain fragrance?

6.Are ARQÉ products vegan or cruelty-free?

7.How should I introduce the Advance A+ Oil?

8.What should I do if I experience irritation?

9.Can ARQÉ be used alongside my current skincare?

10.Where is ARQÉ made?

11.What is the ARQÉ Masterpiece Collection?

12.Is the Masterpiece Collection suitable as a gift?

13.Where can I purchase ARQÉ?

14.What payment methods do you accept?

15.Where does ARQÉ ship?

16.What are your shipping options?

17.Do you accept returns?

18.What if my order arrives damaged?

19.Is ARQÉ packaging sustainable?

20.Are ARQÉ boxes and bottles recyclable?