Frequently Asked Questions

A little clarity, before you choose.

Get to know the collection, find the steps that suit you and get help with your order. For anything else, email info@arqeglobal.com.

1.Why ARQÉ? What sets ARQÉ apart?

ARQÉ brings together the clinical perspective of Dr Craig, a GP with experience in cosmetic care, and Cahleen’s experience as a nurse and love of effective, enjoyable skincare. As husband and wife, they share a belief that caring for your skin should feel both purposeful and personal. Our five Australian-made formulas offer hydration, moisture-barrier support and care for the appearance of lines, tone and texture, with beautiful textures you can look forward to using. Hydrate is your daily niacinamide serum. Revive pairs peptides with ferment-derived barrier support for day; Restore offers richer evening nourishment with bakuchiol. Focus cares for the eye contour, while Advance adds a vitamin A oil on selected evenings. Begin with the care your skin needs, then build a routine that feels like yours.

2.Do I need all five ARQÉ products?

3.Which ARQÉ products should I choose for my skin?

4.What is the difference between Hydrate Signature and Pure?

5.What is the ARQÉ Masterpiece Collection?

6.Is the Masterpiece Collection suitable as a gift?

7.Can ARQÉ fit into my current skincare routine?

8.How should I introduce Advance A+ Oil?

9.Does Revive Day Cream replace sunscreen?

10.Can I use ARQÉ during pregnancy or breastfeeding?

11.Do ARQÉ products contain fragrance?

12.Are ARQÉ products vegan?

13.What should I do if I experience irritation?

14.Where is ARQÉ made?

15.Where can I purchase ARQÉ?

16.What payment methods do you accept?

17.Where does ARQÉ ship?

18.What are your shipping options?

19.Do you accept returns?

20.What if my order arrives damaged?

21.How does ARQÉ approach its packaging?

22.Are ARQÉ boxes and bottles recyclable?