Delivery & Returns
Know what to expect.
Find our delivery options and returns policy below. Your available services, delivery charge and order total are shown at checkout.
Delivery within Australia
- Standard delivery: complimentary.
- Express delivery: A$15 where available at checkout.
International delivery
We currently deliver to the United States, the United Kingdom and countries in the European Union. Enter your address at checkout to see the services available for your order. If your destination is not listed, contact us before ordering.
The following rates apply to individual full-size products:
- United States: complimentary standard international delivery; DHL Express US$25.
- United Kingdom: complimentary standard international delivery; DHL Express £15.
- European Union: complimentary standard international delivery; DHL Express €20.
For individual Discovery sizes, international delivery is calculated at checkout. For the Discovery Gift Box, Full-Size Routine or an order combining sizes, check the delivery options and charge for your complete order at checkout.
Taxes & duties
Review the taxes, duties and delivery charges shown in your order total before completing your purchase. If you need to confirm how import charges apply to your destination, contact us before ordering.
Following your delivery
Your shipping confirmation email includes tracking information. Follow the link for the carrier’s latest update. Delivery estimates are guides and may be affected by local conditions or customs processing. Contact us if you need help with a delayed or missing parcel.
Change-of-mind returns
Our 30-day change-of-mind policy covers unopened, unused products in their original condition and packaging. The 30-day period begins on delivery. Email info@arqeglobal.com with your order number to arrange a return and receive the return instructions.
Once a return has been received and assessed, an approved refund will be made to the original payment method, unless otherwise agreed with you. If you purchased from another retailer, contact that retailer first about its change-of-mind policy.
Faulty, damaged or incorrect products
Email info@arqeglobal.com with your order number and details of the issue. Photos of the product and packaging, if available, can help us assess what happened.
Our change-of-mind conditions do not limit your rights under applicable consumer law. If a product is faulty, remedies may be available even if it has been opened or used. We will assess the issue and provide the remedy required by law. Depending on the circumstances, this may include a replacement or refund.